Refund policy

Return & Exchange Policy

At Next Step, we do not offer returns or refunds. However, we offer exchanges for eligible products according to the policy below.

Exchange Policy

Size & Color Exchange

Size and color exchanges are available within 2 days of receiving your order, subject to availability.
The product must be unused, unworn, unwashed, and undamaged.
All original tags, labels, packaging, freebies, and accessories must be included.
For a size exchange, a Rs. 500 delivery charge will apply.
The customer is responsible for sending the product back to us. Once we receive and inspect the product, the replacement will be processed.
If your required size is unavailable in the same article, you may choose another available article.
If the replacement article has a higher price, the customer will need to pay the price difference.

Defective Product

If you receive a product with a defect, please contact our Customer Service team within 2 days of receiving your order.

To report a defect, please send clear pictures of the defective product via:

WhatsApp: 0300 0966569
Call: 0300 0966569

Our team will review the issue and guide you through the exchange process.

Sale Items

Products purchased on sale can be exchanged for a different size only, subject to availability.

Sale items are not eligible for refunds.

International Orders

Exchange and refund services are not available for international orders.

Products Not Eligible for Exchange

An exchange will not be accepted if:

The request is made after the 2-day exchange period.
The product has been used, worn, washed, altered, or damaged.
Price tags, labels, original packaging, freebies, or accessories are missing.
The product is returned in a condition that makes it unsuitable for resale.

Shoe Box & Packaging Requirements

For shoe exchanges, please ensure that the shoes and their original box are returned in proper condition.

Do not apply courier tape directly to the original shoe box.
Place the shoe box inside a shopping bag or suitable outer packaging before handing it to the courier.
Do not send the shoe box directly without protective outer packaging, as courier tape may damage the box.
Shoes must be returned unused and in their original condition.

We recommend trying shoes on a clean carpet before wearing them outside.

Important Notice

If the shoes have been used and/or the original shoe box has been damaged, Next Step reserves the right to deduct 60% of the amount paid as a penalty because the product may no longer be suitable for resale.